Posted Wed, 06 Nov 2024 17:42:02 GMT by Joanna Chan
Hi Team, 

I'm encountering a issue that I can't export the eAF to pdf. I've validated every page and without any issue. 

When I exported the eAF to pdf, the system popped this error message "Data refresh cannot be completed. Aborting the operation. Please retry again."

I've tried multiple times and log in and out. But this issue is still the same. 

Is it a bug or Is there something wrong I have done? Anyone knows how to fix it? 
Posted Mon, 18 Nov 2024 10:15:53 GMT by Mihaela Pereteatcu
Dear Joanna,
Thank you for raising this issue and, based on our verifications, you have also created a ticket with EMA ServiceDesk that was in the meantime resolved.

Please note that the channel to be used for raising incidents is EMA Service Desk (support.ema.europa.eu/esc).


Thank you
With kind regards
Mihaela Pereteatcu