Since 30 September 2024, all new users are automatically set by default to email authentication;
On 20 January 2025 EMA initiated the conversion of the accounts of all users that didn’t opt-in to email authentication. This process ended on 14 March 2025; however, some users have not yet completed their account conversion.
On 8 May 2025 EMA will start blocking access to all users who have not completed their account conversion.
Once converted to email authentication, you can use your email address to authenticate into EMA systems. In this way, as shown in the figure below, and depending on your user domain (e.g.: gmail.com, company.com, …), you will either be redirected to your organisation’s authentication page or will receive an email with a One Time Passcode (OTP).
Useful links
EMA Account Management home page, section on authentication: Sign In · EMA Account Management (europa.eu)
Presentation of publics systems demo: presentation-quarterly-system-demo-q3-2024_en.pdf
EMA Account Management, what’s new webinar recording: https://www.youtube.com/watch?v=-1f87bIBei0&t=1930s
Q3 2024 Public system demo recording: https://www.youtube.com/watch?v=1kllDioAvzc&t=3995s
Contact
If you cannot find the support you need in the guidance documents, please contact the EMA Service Desk.
Alternatively, if you are unable to access the EMA Service Desk, please send an email directly to servicenow@ema.europa.eu indicating your name, surname and your unique username and we will help you with your request.