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​Purpose and Context
 
This is a dedicated page, serving as a comprehensive repository of essential links to Guidance Documents and Training Session on Product Management Service (PMS).
 
Explore these resources to gain valuable insights and practical knowledge, empowering your understanding of PMS.

 

 
1 - User Guides
 
2 - Q&A Documents
PMS FAQ document (Updated in October 2025): This document contains a direct record of frequently asked questions (FAQs) through Slido.com during the Product Management Service (PMS) events over past months, complementing them, as well as an overview of known issues, including current status and progress update. The FAQs are split per topic.
 
3 - Training sessions
Product Management Service Webinars Playlist: Youtube playlist from the official European Medicines Agency (EMA) channel, featuring all webinars and training sessions delivered by the Product Management Service (PMS) team and providing comprehensive guidance on both the Product User Interface (PUI) and the Application Programming Interface (API). 
 

Upcoming monthly Q&A Clinics: Monthly Q&A sessions to answer your questions regarding the Product Management Service (PMS) User Interface (PUI) and the Application Programming Interface (API).

 
4 - Union list of critical medicines

Union List of Critical MedicinesThe EU (Union) list of critical medicines enables EMA, the European Commission and the Heads of Medicines Agencies (EMA) to work together to ensure they can take proactive measures to avoid medicine shortages. It contains human medicines whose continued supply is considered a priority in the EU, to avoid serious harm to patients and help healthcare systems function. Medicines on this list will be prioritised for EU-wide actions to strengthen their supply chains and minimise the risk of supply disruptions.

From 3 February 2025, registered MAHs and NCAs users can use the EMA Product Management Service (PMS) dynamic product reports available to registered users in the PLM portal (user guidance to access dynamic product reports is available here) to identify the list of products and pack sizes products corresponding to the latest version of the Union list of critical medicines (i.e. version 2, released in December 2024).    

This helps Marketing Authorization Holders (MAH) and National Competent Authorities (NCAs) meet the reporting requirements for the mandatory submission to the European Shortages Monitoring Platform of data on the supply and demand of medicines during crises and preparedness actions. 

MAHs and NCAs can access relevant products by selecting multiple ATC codes via the dynamic product reports dashboard and/or exporting reports from the PMS dynamic product reports dashboard by applying additional filters, such as routes of administration in accordance with version 2 of the Union list of critical medicines. 

As communicated in August 2024, MAHs can prioritise medicines on the Union list of critical medicines to submit specific product information on pack sizes and manufacturing information. In contrast, NCAs can use this list to prioritise product mapping in their national systems. 

The release of version 2 of the Union list of critical medicines has prompted the EMA to extend the submission in XEVMPD of packages undertaken by MAHs until 31 May 2025