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Purpose and context

This article lists issues in the PLM Portal - ePI that the ePI team is aware of and details of workarounds where available.
Should you encounter one of the issues below, it is not necessary to open a Service Desk ticket, as the team is already working on these issues.
If your issue is not listed, please open a Service Desk ticket.
Important note: Only participants in the ePI pilot project can currently create and manage ePI. 

 

Issue Name

Summary

Steps to reproduce

Expected result

Actual result ​​​​​

Workaround

Status

1 - Incorrect formatting of pasted bulleted lists

When bulleted lists are pasted into the editor, the bullet type changes and/or the bulleted text is not correctly justified

Copy and paste bulleted list into the editor window using CtrlC-CtrlV.

Bulleted list appears in the editor window with the exact same formatting as in Word.

Bullet type changes and/or the second and following lines of the bullet text are not correctly justified to the first line.

Paste the list as unformatted text. Then, in the editor, click on 'Bullet list' at the top of the editor window. The bullet type may not be identical to the QRD template, this will be tolerated for ePI.

ePI will only allow bullet types supported by html, namely disc, circle and square. Any of these three bullet types can be used in ePI.

Incorrect justification of bullet text is a current limitation of the text editor.

 

Issue NameSummarySteps to reproduceExpected resultActual result ​​​​​WorkaroundStatus
2 - Short underline appearing in blank lineIn pasted text, short underlines, that were not present in the original text, appear in otherwise empty lines. While these lines appear empty in the source Word document, in fact they are formatted as underline + italic or as underline + bold.Copy and paste text into the editor window using CtrlC-CtrlV.Text appears in the editor window with the exact same formatting as in Word.A short underline appears in an otherwise blank line. This issue can be overcome in 2 ways:
1. In the empty line in the Word document, remove the underline, bold or italic styling, alternatively
2. in the editor window, manually remove the unwanted underline.
Including underline on blank lines is a current limitation of the text editor.

 

Issue NameSummarySteps to reproduceExpected resultActual result ​​​​​WorkaroundStatus
3 - Line spacing too wide in pasted textIn pasted text with single line spacing, line spacing in some paragraphs of the text appears wider in the editor. Copy and paste paragraphs of text into the editor window using CtrlC-CtrlV.Text appears in the editor window with the exact same line spacing as in Word.In some cases, paragraphs appear to have wider line spacing and are not consistent with surrounding paragraphs.Prior to pasting the text, ensure all paragraphs in Word have the same Style associated with them.As this issue relates to the styling of the Word document, it will need to be resolved in Word prior to pasting. The ePI team will report here in case this changes.

 

Issue NameSummarySteps to reproduceExpected resultActual result ​​​​​WorkaroundStatus
4 - Subsections in documents cannot be re-ordered RESOLVEDWhen blank subsections are added in order to include subsections that are not in the QRD template, the non-QRD subsections appear at the bottom of the list of subsections under the parent section, and cannot be ordered differently. Add new blank subsection by clicking the ellipsis to the right of the parent section name. If existing subsections are present, the added blank subsection appears at the bottom.It would be desirable to be able to move the subsection up/down so that it can be placed anywhere under the parent section.The new blank subsection appears at the bottom and the order cannot be changed.Instead of creating subsections, all the text can be entered in the parent section, and headers manually formatted using bold/underline etc.RESOLVED

 

Issue NameSummarySteps to reproduceExpected resultActual result ​​​​​WorkaroundStatus
5 - Subscript and superscript create uneven line spacingIn pasted text with subscript and/or superscript the line spacing is uneven in the editor. Copy and paste text containing subscripts/superscripts into the editor window using CtrlC-CtrlV. Text appears in the editor window with the exact same line spacing as in Word.Line spacing is uneven to accommodate subscript/superscript.Uneven line spacing is tolerated in ePI.The ePI team will work on this issue in future improvements to the editor.

 

Issue NameSummarySteps to reproduceExpected resultActual result ​​​​​WorkaroundStatus
6 - Diacritics, Cyrillic and Greek characters are not correctly displayed in the exported Word document - RESOLVEDSome diacritics, Cyrillic and Greek characters are replaced by a combination of characters such as Ã, «, ¯ â, € etc. in the exported Word file. Copy and paste characters with diacritics, Cyrillic or Greek characters into the editor window using CtrlC-CtrlV, then click Save. At the 'Manage ePI' page, select the language you wish to export and click on 'Export'. In the 'Export' window, select to export in Word format. Then click 'Export'The same characters (be it Cyrillic, Greek, diacritics) appear in the editor and the exported Word document.Diacritics, Cyrillic and Greek characters are replaced with incorrect characters.There is no workaround at the moment.RESOLVED

 

Issue NameSummarySteps to reproduceExpected resultActual result ​​​​​WorkaroundStatus
7 - Names of subsections in the editor's tree navigation and Preview do not appear in the correct language - RESOLVEDAfter deleting and re-adding default, non-mandatory subsections in the editor, the names of these subsections in the tree navigation or Preview appear in English rather than in the expected language. Add default, non-mandatory subsection by clicking the ellipsis to the right of the parent section name. Afterwards, delete the subsection by clicking the ellipsis to the right of the subsection name. Then add the same subsection again.Subsection name appears in the same language as the language of the template.The name of the new subsection is in English.Select the subsection in the tree navigation (it should be greyed-out). Manually type the correct name in the editor's window.RESOLVED

 

Issue NameSummarySteps to reproduceExpected resultActual result ​​​​​WorkaroundStatus
8 - Images are not correctly displayed in the exported Word document RESOLVEDSome images are cropped and extend beyond the document's page margins in the exported Word document. As a consequence, only part of the image is visible, unlike in the Preview or the editor itself. Insert image by selecting Insert-Image from the top menu in the editor, then click Save. At the 'Manage ePI' page, select the language you wish to export and click on 'Export'. In the 'Export' window, select to export in Word format. Then click 'Export'.The image is proportionally sized and fits the document page in the exported Word document, as shown in the Preview.For some images, the image extends beyond the document's right or bottom margins.In the Word document, resize the image using the available options in Word. Alternatively, upload images whose maximum width does not exceed 624 pixels or 200 millimeters.RESOLVED

 

Issue NameSummarySteps to reproduceExpected resultActual result ​​​​​WorkaroundStatus
9 - ePIs no longer visible for co-authorsePIs are visible to the user who initially created them. However, all users who were added as co-authors on or before 26 October 2023 have been removed from the ePI and therefore can no longer see those ePIs in the ePI list.The issue cannot be reproduced as it only affected those users added as co-authors on or before 26 October 2023. Users added as co-authors for an ePI can see the ePI in the ePI list.The ePI list no longer displays the ePIs for which the user has been added as co-author. It only displays the ePIs the user has created.The user who created the ePI will need to re-add the co-author for that ePI.The ePI team has taken steps to ensure that the issue will not be repeated.

 

Issue NameSummarySteps to reproduceExpected resultActual result ​​​​​WorkaroundStatus
10 - FHIR files containing images cannot be uploadedA limited FHIR upload functionality is currently available for ePI; however, when users try to upload a FHIR file containing images, the import fails.At the "Manage ePI" page, select the language you wish to import and click on "Upload FHIR". From your local area, select a FHIR file that contains images and click "OK".The FHIR file has uploaded successfully to the ePI portal.User sees one of the error messages below and the upload is not successful:
  • "Upload of FHIR/<file name>/<language> has failed validation and has not been uploaded. Please consult the report."
  • "Upload of FHIR/<file name>/language is in progress. You will be notified when upload complete".
Only upload FHIR files that do not contain images. Images can be later on added to the ePI via the editor: go to the editor, select "Insert-Image" from the top menu in the editor, then click "Save".The ePI team will work on this issue in future improvements to the Upload FHIR functionality.

 

Issue NameSummarySteps to reproduceExpected resultActual result ​​​​​WorkaroundStatus
11 - Sub-sections can only be re-ordered in the editor and not directly in FHIRBlank sub-sections can be added in documents to include sub-sections that are not in the QRD template. These sub-sections can only be re-ordered manually, using the editor of the ePI portal. If a user implements a new order of sub-sections directly in FHIR (so outside the ePI portal), the new order is not kept after the FHIR is uploaded in the ePI portal.At the "Manage ePI" page, select the language you wish to import and click on "Upload FHIR". From your local area, select a FHIR file whose sub-sections have been previously reordered in a FHIR/xml editor and click "OK".The order of the blank sub-sections in the portal is updated to reflect the order of the imported FHIR file.The blank sub-sections have not been re-ordered as desired.User can re-order blank sub-sections manually, using the editor of the ePI portal (click on the ellipsis to the right of the sub-section name, and select "Move up"/"Move down".The ePI team will work on this issue in future improvements to the Upload FHIR functionality.